Award-Winning Service

Earlier in the year we were delighted to be awarded the Platinum Trusted Service Award from Feefo, our independent customer review provider.

This incredible recognition celebrates our commitment to amazing customer service.

Our rating is based on nearly 30,000 customers reviewing our service through Feefo. We are very pleased that nearly 80% of these rated us as 5 star. As we are representing you as your customers’ first point of contact we’re sure you are also happy to hear this.

Here are just some of the nice comments we have had through in recent months:

The website was easy to navigate with some incredible cottages to choose from! The emails received from Unique Cottages after booking were very detailed and informative answering any questions we may have had. Excellent service all round!

‘As always a first class service in terms of booking and information prior to going on holiday.’

‘A very pleasant experience from start to finish. Enquiries and special requests dealt with promptly and efficiently.’

‘We have used Unique Cottages several times over the past 8 years. The staff are always friendly, helpful and make booking easy.’


We are constantly trying to improve our service to both owners and guests, so while there is still room for improvement we will continue aiming for 100%!

If you would like any further information on Feefo, or have any queries regarding your reviews then please contact us: